Saturday, May 21st, 2022

WPE Wins Another Top International Business Award for Customer Service

WP Engine’s customer service team recently earned the Silver Stevie Award for Customer Service Department of the Year! We are extremely honored to have the hard work and dedication of these team members recognized by The International Business Awards. This brings the total number of Stevie Awards that recognize WP Engine’s excellence in customer service.

The International Business Awards is a global awards program that recognizes excellence in all aspects of business operations. All public, private, for-profit, and non-profit organizations and individuals are eligible to submit nominations, and the 2021 IBA has received more than 3,700 unique nominations from organizations in 63 countries and territories.

“We are delighted that our customer support teams are being honored once again by the Stevie Awards. We take great pride in our core value of being customer driven and this recognition is a testament to all the work we do 24/7/365 to help our customers achieve success with WordPress.

Bob Beltran VP, Technical Support

Virtually every industry was represented in the presentations, which included Company of the Year, Corporate Social Responsibility Program of the Year, Marketing Campaign of the Year, Startup of the Year, and Service Department of the Year, as well as a wide range of categories. New categories that acknowledge exemplary responses to the COVID-19 pandemic.

More than 260 respected executives, entrepreneurs, innovators and business educators from around the world participated in the judging process from June to early August, and the Stevie Award winners were determined based on those average scores. As the ongoing pandemic prevents this year’s winners from receiving their prizes during the traditional annual banquet, they will instead be celebrated during a virtual ceremony on Wednesday, December 8.

“A company with a focus on quality, they answered 75% of chats within 10 seconds and 95.1% first contact solution delivered. They live up to their “customer driven” company value by earning a 99% CSAT score for the most strategic customer segment.”

—IBA Awards Committee on Justice, Customer Service and Support

To earn the Silver Stevie, companies had to rank no less than an average of 8.5/10 after the adjudication process. WP Engine’s Silver status places us next to some of the best service departments around the world that represent a wide range of industries. We are honored to share this distinction with organizations such as Biolab Medical Laboratories, SIOS Technology, and Princess Poly.

“Great results, for both employees and customers. Your vision of how every customer interaction is used to listen, learn, serve, and improve is great.”

—IBA Awards Committee on Justice, Customer Service and Support

Special thanks to all the judges who reviewed the submissions, to everyone behind the scenes that made IBA possible, and most importantly, to all the wonderful people on our service team who made it possible to win this award. Gave.

WP Engine’s unmatched 24/7 . Get more information about Live Support, which puts the service at the center of your WordPress site, which is built on #1 Managed Platform for WordPress.

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